. A must-read for service professionals of every level, this essential book takes the proven Lean principles of the bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. These ground-tested techniques are designed to help you make continuous improvements in your services, streamline your operations, and add ever-increasing value to your customers.
The Toyota Way to Service Excellence: Lean Transformation in Service Organizations - Jeff liker and karyn ross show you how to develop Lean practices throughout your organization using the famous 4P model. Whether you are an executive, manager, or frontline worker who deals with customers every day, consultant, you’ll learn how take advantage of all Lean has to offer. Drawn from original research and real-world examples, The Toyota Way to Service Excellence will help you make the leap to Lean.
With this book as your guide, you’ll gain a clear understanding of Lean and discover the principles, practices and tools needed to develop people and processes that surprise and delight each of your customers.
The Toyota Way: 14 Management Principles from the World's Greatest ManufacturerMcGraw-Hill Education - The toyota way is the first book for a general audience that explains the management principles and business philosophy behind Toyota's worldwide reputation for quality and reliability. Complete with profiles of organizations that have successfully adopted Toyota's principles, this book shows managers in every industry how to improve business processes by: Eliminating wasted time and resources Building quality into workplace systems Finding low-cost but reliable alternatives to expensive new technology Producing in small quantities Turning every employee into a qualitycontrol inspector.
How to speed up business processes, while using fewer man-hours, Toyota consistently makes the highest-quality cars with the fewest defects of any competing manufacturer, less on-hand inventory, improve quality, and cut costs in any industry In factories around the world, and half the floor space of its competitors.
The Toyota Way Fieldbook: A Practical Guide for Implementing Toyota's 4PsMcGraw-Hill Education - The toyota way fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The toyota way fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures.
The book begins with a review of the principles of the Toyota Way through the 4Ps model-Philosophy, People and Partners, Processes, and Problem Solving. Toyota experts at the Georgetown, Kentucky plant, formally trained David Meier in TPS. Combined with jeff liker's extensive study of Toyota and his insightful knowledge the authors have developed unique models and ideas to explain the true philosophies and principles of the Toyota Production System.
The Toyota Way Fieldbook: A Practical Guide for Implementing Toyota's 4Ps - The toyota way fieldbook is a companion to the international bestseller The Toyota Way. Readers looking to learn from toyota's lean systems will be provided with the inside knowledge they need to define the companies purpose and develop a long-term philosophy Create value streams with connected flow, standardized work, and level production Build a culture to stop and fix problems Develop leaders who promote and support the system Find and develop exceptional people and partners Learn the meaning of true root cause problem solving Lead the change process and transform the total enterprise The depth of detail provided draws on the authors combined experience of coaching and supporting companies in lean transformation.
The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence through Leadership DevelopmentMcGraw-Hill Education - The toyota way to Lean Leadership shows you how. Toyota makes enormous investments in carefully selecting and intensively developing leaders who fit its unique philosophy and culture. Unstoppable inventiveness: toyota’s approach to innovative thinking and problem solving has resulted in top industry ratings and incredible customer satisfaction, while allowing the company to weather these three crises in rapid succession and to come out stronger.
Yet, industry week reports that just 2 percent of companies using lean processes can likewise claim to have had long-term success. These strategies consider the end user at every turn and have become the model for the global lean business movement. The name signifies greatness— world-class cars and game-changing business thinking.
The Toyota Way to Lean Leadership: Achieving and Sustaining Excellence through Leadership Development - The missing link to toyota-style success—lean leadership winner of the 2012 Shingo Research and Professional Publications Award “This great book reveals the secret ingredient to lean success: lean leadership. This book is an absolute must-read for anyone interested in lean: it’s both an eye opener and a game changer.
Michael Ballé, Ph. D. Coauthor of the gold mine and the lean manager “this will immediately be recognized as the most important book ever published to understand and guide ‘True North Lean’ and the goal of perpetual business excellence. Ross E.
The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior PerformanceMcGraw-Hill Education - The authors bring to light some of the difficulties the sensei faces, closed-minded mechanical thinking, such as bureaucracies, and the challenges of developing lean coaches who can facilitate real change. The book ends with a discussion on how to make continuous improvement a way of life at your company and the role of leadership in any lean transformation.
Explaining how lean systems and processes start with a purpose that provides a true north direction for all activities, processes, they wrap up this section by examining the glaring differences between building a system of people, and problem- solving that is truly lean versus that of simply trying to "lean out" a process.
The Toyota Way to Continuous Improvement: Linking Strategy and Operational Excellence to Achieve Superior Performance - Building upon the international bestselling toyota Way series of books by Jeffrey Liker, The Toyota Way to Continuous Improvement looks critically at lean deployments and identifies the root causes of why most of them fail. Section two: this section brings together seven case studies as told by the sensei who led the transformation efforts.
Section three: beginning with a composite story describing a company in its early days of lean implementation, this section describes what went right and wrong during the initial implementation efforts. They address the question: which is better, slow and deep organic deployment or fast and broad mechanistic deployment? The answer may surprise you.
The companies range from traditional manufacturers, overhaul and maintenance of submarines, pathology labs, health care providers, nuclear fuel rod production, and product development. Each of these industries is different but the approaches used were remarkably similar. The book is organized into three major sections outlining: why it is critical to go beyond implementing lean tools and, build a culture of continuous improvement that connects operational excellence to business strategy Case studies from seven unique industries written from the perspective of the sensei teacher who led the lean transformation Lessons about transforming your own vision of an ideal organization into reality Section One: Using the Plan-Do-Check-Adjust PDCA methodology, instead, Liker and Franz contrast true PDCA thinking to that of the popular, superficial approach of copying "lean solutions.
Toyota Talent: Developing Your People the Toyota WayMcGraw-Hill Education - Toyota doesn't just produce cars; it produces talented people. Now, these authorities on Toyota reveal how you can develop talented people and achieve incredible results in your company. Liker, with coauthor david meier, provided deeper insight into the practical application of the principles in The Toyota Way Fieldbook.
. Toyota talent walks you through the rigorous methodology used by this global powerhouse to grow high-performing individuals from within. Toyota talent provides you with the inside knowledge you need to identify your development needs and create a training plan understand the various types of work and how to break complicated jobs into teachable skills Set behavioral expectations by properly preparing your workplace Recognize and develop potential trainers within your workforce Effectively educate nonmanufacturing employees and members of the staff Develop internal Lean Manufacturing experts Guiding you with expert tips and training aids, as well as real-world examples drawn from the authors' two decades of research and field work, Liker and Meier show you how to get the most out of people who live and breathe your company's philosophy-and who work together toward a common goal.
Toyota Talent: Developing Your People the Toyota Way - Beginning with a review of toyota's landmark approach to developing people, the authors illustrate the critical importance of creating a learning and teaching culture in your organization. They provide specific examples necessary to train employees in all areas-from the shop floor to engineering to staff members in service organizations-and show you how to support and encourage every individual to reach his or her top potential.
In the international bestseller, people, jeffrey Liker explained Toyota's remarkable success through a 4P model for excellence-Philosophy, The Toyota Way, Problem Solving, and Process.
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational TransformationMcGraw-Hill Education - It gives you the tools to address a wider range of important VSM issues than any other such book, building consensus, including the psychology of change, creating teams, leadership, and charter development. In a continuous improvement leadership role for six years, Mike played a key role in Square D Company's lean transformation in the 1990s.
. The first of its kind—a value stream mapping book written for those in service and office environments who need to streamline operations Value Stream Mapping is a practical, how-to guide that helps decision-makers improve value stream efficiency in virtually any setting, including construction, financial service, R&D, government, healthcare, retail, energy, and technology.
Value Stream Mapping: How to Visualize Work and Align Leadership for Organizational Transformation - Karen martin is principal consultant for karen martin & associates, LLC, instructor for the University of California, San Diego's Lean Enterprise program, and industry advisor to the University of San Diego's Industrial and Systems Engineering program. Mike osterling provides support and leadership to manufacturing and non-manufacturing organizations on their Lean Transformation Journey.
The Toyota Kata Practice Guide: Practicing Scientific Thinking Skills for Superior Results in 20 Minutes a DayMcGraw-Hill Education - In the new age of business, increasing efficiency and decreasing costs is no longer the end game. Take the kata path to scientific thinking and superior results! In this long-awaited companion to the groundbreaking book Toyota Kata, Mike Rother takes you to the next level of developing business mindset and capability for the 21st Century.
Designed to help a coach the manager and a learner work together for developing new skillsets, the toyota kata practice Guide delivers the information, insight, and frameworks you need to: * Form habits that help you solve problems and achieve challenging goals * Modify the thought patterns that drive your behavior * Develop an organizational mindset that drives superior results The Improvement Kata gives learners the means to experiment their way through obstacles and achieve tough goals; the Coaching Kata gives managers the means to accelerate and cement their people's learning.
The Toyota Kata Practice Guide: Practicing Scientific Thinking Skills for Superior Results in 20 Minutes a Day - Much more than a list of management concepts, adaptation, The Toyota Kata Practice Guide walks you through the process of making improvement, and even innovation routine behavior. A manager’s job today is to develop patterns of thinking and acting in their people that lead to success with any challenge.
Consistent, mindful practice is the best way to do it—and The Toyota Kata Practice Guide is the best way to get there.
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior ResultsMcGraw-Hill Education - The book also reaches beyond toyota to explain issues of human behavior in organizations and provide specific answers to questions such as: how can we make improvement and adaptation part of everyday work throughout the organization? How can we develop and utilize the capability of everyone in the organization to repeatedly work toward and achieve new levels of performance? How can we give an organization the power to handle dynamic, unpredictable situations and keep satisfying customers? Mike Rother explains how to improve our prevailing management approach through the use of two kata: Improvement Kata--a repeating routine of establishing challenging target conditions, working step-by-step through obstacles, and always learning from the problems we encounter; and Coaching Kata: a pattern of teaching the improvement kata to employees at every level to ensure it motivates their ways of thinking and acting.
With clear detail, an abundance of practical examples, and a cohesive explanation from start to finish, Toyota Kata gives executives and managers at any level actionable routines of thought and behavior that produce superior results and sustained competitive advantage. Toyota kata gets to the essence of how Toyota manages continuous improvement and human ingenuity, through its improvement kata and coaching kata.
Toyota Kata: Managing People for Improvement, Adaptiveness and Superior Results - . Womack, chairman and founder, lean enterprise Institute "Practicing the improvement kata is perhaps the best way we've found so far for actualizing PDCA in an organization. John shook, chairman and ceo, lean enterprise institute this game-changing book puts you behind the curtain at Toyota, providing new insight into the legendary automaker's management practices and offering practical guidance for leading and developing people in a way that makes the best use of their brainpower.
Mike rother explains why typical companies fail to understand the core of lean and make limited progress—and what it takes to make it a real part of your culture.
Toyota Culture: The Heart and Soul of the Toyota WayMcGraw-Hill Education - Now, develops, preeminent toyota authorities jeffrey Liker and Michael Hoseus reveal how Toyota selects, in Toyota Culture, and motivates its people to become committed to building high-quality products-and how you can do the same for your company. Winner of the shingo prize for research and professional publication, People, 2009 The international bestseller The Toyota Way explained the company's success by introducing a revolutionary 4P model for organizational excellence-Philosophy, Process, and Problem Solving.
. Toyota culture examines the “human systems” that Toyota has put in place to instill its founding principles of trust, and excellence in its plants, mutual prosperity, dealerships, and offices around the world. These exclusive, behind-the-scenes details are just what your company needs to successfully learn from The Toyota Culture.
Toyota Culture: The Heart and Soul of the Toyota Way - Drawing upon numerous examples from liker's decades of research as well as hoseus' insider access as a toyota manager, able, toyota culture gives you the tools you need to: Find competent, and willing employees Start training and socializing your people as you hire them Establish and communicate key business performance indicators at every level of your organization Train your people to solve problems and continuously improve processes in their daily work Develop leaders who live and teach your company's philosophy Reward top performance-and offer help to those who are struggling Fascinating vignettes of Toyota's innovative culture highlight the nuances of translating and recreating a people-centric culture in factories and offices across the globe.
Beginning with a look at the evolution of the toyota culture and why its people are the heart and soul of the Toyota Way, Engage, the authors explain the company's four-stage process for building and keeping quality people: Attract, Develop, and Inspire.
Lean Thinking: Banish Waste and Create Wealth in Your CorporationFree Press - Part ii provides a step-by-step action plan, based on in-depth studies of more than fifty lean companies in a wide range of industries across the world. Even those readers who believe they have embraced lean thinking will discover in Part III that another dramatic leap is possible by creating an extended lean enterprise for each of their product families that tightly links value-creating activities from raw materials to customer.
In part iv, an epilogue to the original edition, the story of lean thinking is brought up-to-date with an enhanced action plan based on the experiences of a range of lean firms since the original publication of Lean Thinking. Lean thinking does not provide a new management "program" for the one-minute manager.
. The first part of this book describes each of these concepts and makes them come alive with striking examples. Lean thinking clearly demonstrates that these simple ideas can breathe new life into any company in any industry in any country. Instead, above all, it offers a new method of thinking, of being, and, of doing for the serious long-term manager -- a method that is changing the world.
Lean Thinking: Banish Waste and Create Wealth in Your Corporation - Finally, as flow and pull are implemented, the lean thinker speeds up the cycle of improvement in pursuit of perfection. Meanwhile, the leader in lean thinking -- Toyota -- has set its sights on leadership of the global motor vehicle industry in this decade. Instead of constantly reinventing business models, lean thinkers go back to basics by asking what the customer really perceives as value.